When a driver completes a delivery successfully in Onfleet, Reviewflowz texts the customer a review request and credits the review that comes back to that driver. Setup takes one API key: we add the Onfleet webhooks for you.

Onfleet gives us each customer's phone number, so your request reaches them by text. Failed deliveries are never asked. Customers who turned off texts in Onfleet, or replied STOP to an Onfleet text, never get a text request for an Onfleet delivery. A customer is asked once, even after a second delivery. Customers in the EU or UK are kept on record and not asked.

We also import your last 90 days of deliveries, so reviews you already have are matched to them. Nobody is messaged for those.

In Onfleet, an administrator goes to Settings, then API & Webhooks, and clicks + under API Keys. Leave "Limit the scope of this key to the tasks it created" unticked, then copy the key.

In Reviewflowz, open Integrations, go to Automate review requests > Connect another integration and click the Onfleet card. Paste the key into Onfleet API key and click Connect Onfleet. We check the key and add the webhooks we need in Onfleet, so there's nothing to set up on Onfleet's webhook page. A key limited to the tasks it created is refused, with the reason.

Under Settings, pick the Request your successful deliveries join. It needs an SMS or WhatsApp step to send anything. With one request, it's picked for you.

Under Locations, each Onfleet team, shown with its hub, points at the Reviewflowz location whose review page its customers should see. Juniper Lane Grocers links Northside · Austin Hub to Juniper Lane Grocers Northside and South Congress · Austin Hub to Juniper Lane Grocers South Congress. Teams set to Use the fallback go to the Fallback Location, which is set for you when you have one location. A delivery we can't place on one of your teams is kept on record and not asked. If your account isn't set up by location, there's nothing to link.

Connected organizations lists the brands your drivers deliver for. Their deliveries are asked only once you pick a location for the brand; until then it reads Don't ask. Added a team in Onfleet? Click Refresh teams.

Then click Finish setup. Only deliveries completed after that moment are asked.

Open the request and click Turn requests on. Until it's on, the panel shows "Your review request is set up but not on yet" with Open the request, and deliveries completed in the meantime are kept on record and never texted. Once you're connected, the panel shows the exact time from which successful deliveries are asked.

If a delivery is marked failed or deleted in Onfleet before its text goes out, the request is cancelled. Each delivery asks once. A text already sent can't be pulled back.

The Requests page counts Contacts, Requests, Clicked CTA, Matched and Stopped. Wes Foster's Google review of Juniper Lane Grocers is credited to Ruben Castro, the driver who made the delivery. Rename a driver in Onfleet and the name follows. The Team Attribution Leaderboard ranks your drivers by the reviews they earn.