Get every new review in the Slack channel of your choice, then reply, translate, and tag it right where your team already works. Setup takes about five minutes: connect the review sources you want to track, then create a Slack alert and pick which reviews it sends. After that, reviews arrive as notifications and your team acts on them without leaving Slack.

What you'll need

A Reviewflowz account (a Lite plan is enough to receive alerts; replying from Slack needs Pro or above).
A Slack workspace, and the ability to add a Slack app to it.
The channel where reviews should land. Many teams keep one read-only channel for everyone and one operational channel where they reply.

Step 1: Connect your review sources

Reviewflowz can only alert you on reviews it tracks, so connect your sources first. Click + New review source from anywhere in the app. You have two ways to add one:

Search for the profile. Pick the platform, search, and select the right profile. If it's hard to find, paste the profile URL straight into the search bar.
Connect Google Business Profile. If you run several locations on Google, this is faster: authorize the Google connection, then choose which locations to sync.

Adding a new review source in Reviewflowz

Step 2: Create the Slack alert

Open the Automation area, go to the Alerts tab, and create a review alert. In the destination, connect a Slack channel. Slack's own authorization screen opens, where you pick your workspace and the channel to post to. Once you approve, you're sent back to Reviewflowz and the channel gets a confirmation that Reviewflowz can post.

Now choose what the alert sends:

Review profiles. Pick one, several, or all. This is also how you scope by platform: choose only the profiles you want.
Send (rating filter). Send All reviews, or set a star threshold (5, 4, 3, 2, or 1 stars) with and more, exactly, or or less. For example, "Send 2 stars or less" to route only unhappy customers.
Translate to. Keep the review's original language, or pick a language to auto-translate every notification.
Allow replies. A Yes / No toggle. Turn it Yes so anyone in the channel can reply to a review straight from Slack. This needs a Pro plan or above.

Give the alert a title, make sure it's turned on, and save. Reviewflowz offers to send your latest review so you can confirm it lands. From then on, a notification posts for every new review that matches your filters.

You can send different profiles to different channels. Just create one alert per channel.

What a review looks like in Slack

Each notification shows the review content, the reviewer name when available, the rating, the platform, and the profile. Every notification carries a row of actions:

Reply posts your answer back to the review platform (when Allow replies is on). More on this below.
Translate to translates the review into a language you pick, in a thread under the notification.
Update Tags applies your Reviewflowz tags without leaving Slack.
Full Review opens the review on its source platform.

A review notification in a Slack channel with its action buttons

Replying to a review from Slack

This is the two-way part. With Allow replies on, anyone in the channel can answer a review, and Reviewflowz posts the reply back to the platform as your official response. Clicking Reply opens a modal where you write your answer, and you can ask for an AI-generated suggestion to start from.

The AI suggestion is a draft, not a final answer. Always read and edit it before you send.

Not every platform accepts replies through the API, so here's where a Slack reply posts back and where you reply on the source site instead:

Reply from Slack (posts back)	Reply via the review link
Google Maps, App Store, Play Store, Trustpilot, Facebook	Every other platform

Each platform on the left needs its connection set up in Reviewflowz first (App Store and Play Store need the store integration). For anything on the right, the reply option sends you to the platform's own back-office, where you sign in and reply directly. Either way, nothing reaches your customer by email: only your reply on the review platform.

Translating reviews

If you set Translate to on the alert, every notification arrives already translated. You can also translate on demand: click the language dropdown on any notification, pick a language, and Reviewflowz posts the translation in a thread under it. The original stays put, so the channel keeps one clean notification per review.

Tagging reviews

Reviewflowz has two kinds of tags: AI-generated tags and manual tags, both managed in your account settings under Tags. Once you have tags, Update Tags on any notification opens a modal in Slack where you add or remove them. It's handy for handoffs: whoever picks up a review can tag it "In progress" so nobody else starts replying to the same one.

Updates and deletions

A review's story doesn't end when it's posted, so Reviewflowz keeps the Slack notification current. When a reviewer edits their review, or a reply is published, or the review is taken down at the source, Reviewflowz posts the change so the channel stays accurate and your team never acts on stale information.

Ask Lenny, the AI assistant in Slack

Reviewflowz includes an AI assistant named Lenny, connected to all your account's review data. In any public channel or thread, start a message with @reviewflowz and ask. Use it to find reviews that mention a specific pain point or selling point, pull aggregate numbers fast, or draft copy from your reviews.

For privacy, Lenny doesn't read the surrounding conversation, so give it whatever detail it needs to answer well.