In this post, we'll cover how to set up alerts on Slack for any business's review on any platform.
Whether you want to track your own reviews, your competitors', or your clients' reviews, you're in the right place.
What we're aiming for
What you'll get is notifications in the Slack channel of your choice that look like this
Each notification comes with the review content, reviewer name, etc. when available, and 3 buttons
Full Review: This takes you to the review platform, so anyone on your team can read the entire review, and read it in the context of the review platform it was posted on.
Translate to: This will translate the review to the language of your choice, and post the translation into a thread under the notification. You can also auto-translate the notifications themselves if you want to.
Update Tags: On Reviewflowz, you can apply tags to individual reviews. This is a shortcut to apply tags directly from Slack. For example, if someone picks up the review and takes care of replying, they can add a tag "In Progress" to the review so that nobody else starts replying.
Requirements
Before we dive in, you'll need a few things to get this to work
A Slack account and the ability to add new Slack apps. You can read more about how to add Slack apps to your workspace here.
A Reviewflowz account, with a Lite subscription
Step 1. Connecting to your review sources
The first thing you'll need to do is to connect the review sources you want to track reviews for to your reviewflowz account.
To do that, click + New review source from anywhere on the application.
There are 2 ways to connect to a new review source on reviewflowz.
Search the review profile manually in the search bar: Select the right platform, search, and select the right profile. If you're having trouble finding it, you can also copy and paste the profile URL directly in the search bar. Or hit us up on the chat, we'll be happy to help.
Connect to Google My Business: If you run multiple locations on Google, this will be a lot quicker. After you've authorized the Google connection, you'll be able to select what locations you want to sync with Reviewflowz like on the screenshot below
Step 2. Create the alert automation
You should now have at least one review source in your account.
Now, we're going to create the alert automation, to send notifications every time a new review is published.
Select "Notifications" to create an alert for every new review.
First, we'll need to select where we want to send the reviews.
Click "New channel", and then select "Slack"
You'll be taken to a Slack authentication screen, where you can select your workspace, and the channel you want to post reviews to.
If you run into any issues here, check out our guide on how to add new Slack apps.
After you've successfully authorized us to post to Slack, you'll be sent back to your automation panel.
You'll also get confirmation in the Slack channel you selected that we're able to post.
We're almost done!
Just a few options to choose from.
Allow replying from Slack: If you want the ability to reply to new reviews directly from Slack, select "Yes". Anyone on that Slack channel can reply. This requires a Pro subscription or above. Most customers have a "read-only" channel open to everyone, and an operational channel to reply easily to new reviews.
Filters: You can filter review alerts to avoid sending empty reviews (frequent on Google), and / or to send only positive / negative reviews
Language: You can automatically translate all new reviews to the language of your choice, or keep the default language, and translate in-thread within Slack when needed.
Review Profiles: This is where you define what review sources you want to track from that Slack channel. You can select all sources, or just a few, it's entirely up to you!
When you're ready, hit "Save"
At this point, you'll be prompted to activate your automation. Click "Yes" and you'll be up and running!
This won't do anything until you get new reviews (matching your filters, if any) on one of the profiles you're tracking
To confirm everything is set up properly, we'll offer to send the latest review.
Click "Yes", and you should get a nice review notification in the Slack channel you connected!
That's it! All done!
Interactive notifications
The review notifications come with a few options, depending on how your account is set up.
Translating reviews
You can ask for a translation of the review by clicking the language select dropdown and selecting the language you want to translate the review in. We'll send the review translation in a thread, under the review notification.
Tagging reviews
There are 2 types of tags on Reviewflowz. AI generated tags, and manual tags. You can define those in your account settings, under the "Tags" section. If you have defined tags, you'll be able to update, add, or remove tags for every review, directly from the Slack notification. Clicking update tags will open a modal in Slack, allowing you to update the tag list.
Read more: How to use tags on reviewflowz?
Replying to reviews
At this time, we support direct replies for Google My Business reviews. If your reviewflowz account is connected to a GMB account, you can reply to google reviews directly from Slack. Clicking "Reply" will open a modal, with an option to ask for an AI-generated reply suggestion. Our AI-generated replies are suggestions and may not always be accurate. You should always review and edit responses as needed before sending them.
For all other review platforms, the reply option will send you to a login-protected page on the review platform, allowing you to reply directly from their back-office.
Accessing the full review
All review notifications come with a link to the review. While we make the link as direct as possible, it might go to a list of reviews, or a login-protected page for some platforms.
Using our AI assistant in Slack
At any point in time, on any public channel or public thread, you can ask a question to our AI assistant Lenny, by starting your message with @reviewflowz. For privacy reasons, the assistant will not have access to the context of the conversation (if any), but you can give it details as you see fit to make the response as accurate as possible.
Your AI assistant is connected to your reviewflowz account, and has access to all of your account's review data. You can use it to find specific reviews mentioning specific pain points or selling points, to quickly access aggregate information, or to help you craft compelling copy.
Contact us
If you have any questions, you can contact us on [email protected] or by clicking contact-us from the reviewflowz app sidebar.