You connected Google and Reviewflowz found no locations. Nothing broke. When you connect, Google always hands back your personal Google account, and the list of locations on that account came back empty. The connection worked. There was just nothing in it.
You don't have to solve that before you start. Search for your business by name or address instead, and Reviewflowz pulls its reviews, ratings and history with no Google access at all. Everything works that way except posting replies back to Google and spotting deleted reviews.
Then work out which of five things went wrong: the wrong Google account, an invitation you never accepted, a permission that didn't go through, no Business Profile yet, or a Workspace admin blocking third party apps. Depending on where you were in the app, you'll have seen this as no locations synced, no active location, or 0 synced location. They all mean the same thing.
Reviewflowz is $45 per location per month on Pro and $70 on Premium, billed annually. The trial runs 14 days and covers all of it.
Add your listing by address and start now
You don't have to fix the connection to get your reviews. Search for the business instead.
Open Add a review source. During onboarding it's step 5, next to the Google button.
Pick Google Maps as the platform.
Start typing your business name or address.
Pick your listing out of the results.
That's it. Reviews, ratings and history start importing, and no Google account is involved at any point. It works on any Reviewflowz plan, and it works even though you currently have no locations, because picking a Google listing creates its own location for you.
One limit worth knowing if you're on a free trial. If another Reviewflowz account connected the same listing in the last six months, we'll refuse it. That doesn't apply once you subscribe.
Connect Google later and nothing you do here gets undone. When the same listing arrives through the connection, Reviewflowz recognises it and upgrades the one you already added, keeping every review it has imported and filling in the address and category from Google. You don't end up with two copies of the same listing.
What that gets you, and the one thing it doesn't
A listing added this way is not a stripped down version. Here's the whole difference.
Added by address | Google connected | |
Every review, all the way back | Yes | Yes |
New reviews as they land | Yes | Yes |
Exact review dates | Yes | Yes |
Edited reviews detected | Yes | Yes |
Yes | Yes | |
Yes | Yes | |
Reporting and dashboards | Yes | Yes |
Sentiment analysis | Yes | Yes |
Tags and auto-tagging | Yes | Yes |
AI writes your replies | Yes | Yes |
Reviewflowz posts the reply to Google | No | Yes |
Automatic reply rules | No | Yes |
Deleted reviews detected | No | Yes |
So you lose two things: posting replies back to Google, and spotting reviews that get deleted. The first one is smaller than it looks. The AI still writes the reply and it still waits for you in the queue. Hit Submit Reply and Reviewflowz copies it and opens your listing on Google, so you paste it and you're done. What it can't do is post it for you, which is what the hint under the button means when it says "Connect Google Maps to auto-post". Automatic reply rules need that same connection, so they can't cover a listing added by address either.
None of this is a fallback. Adding a listing by address never touches Google's Business Profile API, so it works on any listing that exists on Google Maps, and about a quarter of the Google listings in Reviewflowz got here that way. Even Google's own find your listing endpoint asks for Business Profile access first, which is why most tools stop dead when the connection returns nothing. Reviewflowz reads the public listing instead, and you get the same Google review management the connected route gives you.
Then work out which of the five it is
Now the connection itself. One thing to know before you start: the Google connection only reaches profiles you own or manage, and it doesn't pull public listings. So if the account you used isn't on the profile, there's nothing there for it to find.
Reviewflowz can't tell these five apart, because all we get back is an account with nothing in it. So run them in order, starting with the one that's usually the answer.
The Google account you used isn't the one with your locations
Open business.google.com in the same browser you connected from. It lands on Businesses, and what's listed there is everything the signed-in account can reach. Click your profile picture in the top right to check which account that actually is.
Three things can happen.
Your business is listed. Note the account email from that menu. Reconnect Reviewflowz and pick that exact account on Google's screen.
The list is empty. That account has no Business Profile access. Switch account from the same menu. People usually have several Google accounts and the listing sits on one they've forgotten about, so work through them until you find the right email, then connect with that one.
None of your accounts list a business. Skip to "There's no Business Profile to connect yet" below.
One thing that trips people up here: your Google email doesn't have to match the email on your Reviewflowz account. They're unrelated. Any user in your workspace can run the Google connection, whoever they are.
There's an invitation you never accepted
If someone made you an Owner or Manager and you never accepted, you get nothing back.
That's because a pending invitation isn't a location. Google keeps invitations as a separate thing entirely, so a list of locations can never return one. That's why the invite sits in your inbox while Reviewflowz sees an empty account.
Find the email Google sent you and accept it there. If it isn't in your inbox, check spam, then ask whoever invited you to cancel the invitation and send it again.
If something sent you to business.google.com/manage-invitations, don't bother. Google removed that page and it returns a 404, and there's no replacement address. The Manage invites screen you'll see mentioned elsewhere belongs to Google's agency and organisation accounts, and Google doesn't let those hold profiles directly, so if you manage your own profile that screen was never yours.
The Business Profile permission didn't go through
Google asks you to grant access to your Business Profile as part of connecting. If that didn't complete, whether you cancelled, closed the tab, or just aren't sure, the fix is the same: do it again cleanly.
Revoke Reviewflowz at myaccount.google.com/permissions, then reconnect from Reviewflowz and accept everything Google asks for.
There's no Business Profile to connect yet
If business.google.com is empty on every account you own, there's nothing for us to find. Claim or create your profile, verify it, and come back once Google shows it as verified.
You don't have to wait for that. If your business is already on Google Maps, add it by address now using the steps at the top of this page, and your reviews import today. If it isn't on Maps yet, then we can't reach it either, and claiming the profile is the only way forward.
Your Workspace admin is blocking us
If your Google account is a company address rather than a personal one, your admin may block third party apps from touching Business Profile data. Google signs you in, the data never moves. You'd usually see error 400, admin_policy_enforced.
Your admin can fix it in the Google Admin console. The path is Menu, then Security, then Access and data control, then API controls, then Manage App Access. The setting that catches most people is the blanket one, "Don't allow users to access any third party apps". Admins can also switch off Google Business Profile Manager entirely under Additional Google services, which produces the same result.
So either ask your admin to allow Reviewflowz, or connect with the personal Google account that claimed the listing in the first place.
If the access belongs to someone else, let them connect it
Sometimes the answer is simply that the access isn't yours. It doesn't have to be.
Any user in your Reviewflowz workspace can run the Google connection, and the Google account they use doesn't have to match anything. So invite the person who actually has access to the Business Profile, and let them click Connect. Everything they pull in lands in your workspace.
The rarer causes
Three more situations produce an empty list, or something close to it.
Your listing is suspended. Google still returns a suspended listing, it just flags it, so a suspension usually explains missing reviews or a sync that stops rather than an empty account. Check business.google.com. If you see a suspension banner, fix that first.
Your listing isn't published on Google Maps yet. A location Google hasn't put on Maps has no Maps entry to read, so there's nothing to sync. Reviewflowz shows these as "Not on Google Maps yet".
You're on a Google Business Profile organization account and your user group has no business group assigned. Talk to whoever set the organization up. This is a Business Profile organization, not a Google Workspace one, and the two are unrelated.
What to do next
If your listing is in and importing, you're done. Everything else on this page is optional.
If you're waiting on Google, email [email protected] with three things:
The Google account email you tried to connect.
A screenshot of business.google.com for that account.
Roughly when you tried.
We ask for those three because we genuinely can't see which of the five hit you. All that reaches us is an account with nothing in it, so the picture from your side is what tells us where it stopped.
A listing you added by address bills exactly like a connected one, so nothing about your plan changes based on how it got in. You can connect Google whenever the access turns up, and the listing you already have carries over. If you're not sure what you'd actually pay, the pricing page works it out from your location count.