When a member completes a class in ClubReady, Reviewflowz texts or emails them a review request, and credits the review to the instructor who taught it. See the ClubReady integration.
How it works
A member attends a class, and their class booking is marked Completed in ClubReady.
Within the hour, they become a contact in Reviewflowz with the class, its time and its instructor.
Your request goes out after your delay.
Their review is matched to the class and credited to the instructor.
What triggers a request
ClubReady event | When it fires | What comes across |
A class booking reaches Completed | Within the hour after class: ClubReady has no live notifications, so we read finished classes every hour | The member's name, email and phone, their package, the class name and time, and its instructors |
Cancelled bookings never send, and no-shows aren't Completed, so they never do either. Service bookings, consults and check-ins without a class booking don't count. Anyone on the roster who completed the class is asked, prospect or member. Every day we also re-read the last two days, to catch rosters closed late. On connect we import 90 days of classes for each studio to match older reviews. Nobody in them is asked.
Connect ClubReady
You don't need an API key from ClubReady. Instead, you grant our ClubReady API account access to your studios, and we finish the setup.
Open Integrations, then Automate review requests, and click the ClubReady card.
Connect ClubReady lists our details for ClubReady's third-party access form: our name, website, phone, email and purpose. Click Open ClubReady's access form and submit it with those details.
Let us know once it's submitted. We connect your studios and tell you when they're ready to link.
Link your studios
Under Linked locations, each ClubReady store gets its own row. Pick the matching Location so its members are sent to that studio's Google profile: Pulse Ride Midtown to Midtown, Pulse Ride Decatur to Decatur. Opening another studio? Ask ClubReady to add its store through the same access form, then click Refresh store list.
Set up the request
Every class feeds one request.
Timing. Pulse Ride texts members an hour after class, while they're still glowing, with a reminder 2 days later. Delays go from as soon as possible to 7 days, up to 3 messages. Follow-ups stop once a member clicks, reviews or unsubscribes.
Channel. SMS, email or WhatsApp, one per request, using the phone and email in ClubReady. A member without the right detail is skipped.
Message. Texts count to 160 characters, link included. For email, set the From name, subject, body and button text, with
{{first_name}}. Run Send myself a test before going live.Direct reviews to. Smart routing sends one link and picks the site per member for your goal. Show all options on the email gives each site a button, on email only.
Turn it on
Click Turn requests on. Only classes attended after a studio is connected can send. A class that reaches us more than 7 days later is recorded, never sent.
See what it brings back
The Requests page counts Contacts, Requests, Clicked CTA, Matched and Stopped. When Liam Barnes reviews the studio after Barre Burn, the review is credited to Priya Shah, who taught it, or to the sub if ClubReady lists one. The Team Attribution Leaderboard under Reports > Dashboard ranks your instructors, and the CRM Integration widget tracks requests, clicks and matches.
Good to know
A class only counts once its booking is marked Completed, at the kiosk or by staff logging it in ClubReady.
Credit goes to the class instructor, not to a member's primary trainer.
Only the teammate who connected ClubReady can change its studio links.
A studio whose access ClubReady removed shows Access revoked.
Disconnect works per studio or for all of them, and keeps your contacts and requests. Nothing is ever written to ClubReady.